I am new to your webstore, how do I make an order?

Our items are categorised by product type (e.g necklaces, earrings). You can easily shop by product type or collection via the top navigation bar.

When you see something you like, simply click on ‘add to cart’ to add the item to your shopping cart. You can continue to shop until you are ready to complete your purchase.

To view a summary of items you have added to cart, you may click on the ‘shopping bag’ icon on the top right hand corner of our website.

To complete you order, simply click on ‘CHECK OUT’ to make the purchase.

 

If you are unsure of how to checkout without signing up for a paypal account, we have a step-by-step pictorial guide here

How do I know if my order is confirmed?

Upon successfully placing an order, an order confirmation will be sent to the email you have provided.

The order confirmation email contains your order number with a summary of your purchase.

Sometimes, these email gets flagged as spam, so you might wish to check your junk mailbox for it!

Do I need an account to place an order?

If you do not want to register an account with us, simply check out as a guest and follow the instructions to place your order.

If you have an account with us, you may view the record of your order when you log into your account.

 

Can I add items to an existing order?

Unfortunately we cannot add items to an existing order. Please place a new order for the item and contact us at info@fawnxfern.com We will be happy to waive shipping on this additional order if it was placed within 24 hours of the original order.

 

Where can I find my tracking number?

Only registered articles come with a tracking code.

You may find the tracking code in the shipping confirmation email. It should be an alphanumeric code that looks like (e.g RC123456789SG)

 

How do I track my order?

All parcels are shipped via Singpost, and you may track your items via www.singpost.com or via our tracking page here

Do allow 1-3 working days* for the system to be updated, and for the tracking status to be displayed accurately.

 

I have a discount coupon, how do I redeem it?

Upon checking out, there will be a discount section at the bottom of your order summary. Simply key in the discount code into the box, and click 'APPLY'.

 

Why haven't I receive my order?

Unfortunately, if your parcel was sent out via normal mail, we will be unable to track it. If the lost mail was caused by an invalid or incomplete address, the parcel will be rebound to us within 2-3 weeks. We will inform you upon receiving the parcel and arrange for re-delivery. Postage fees for re-delivery will be borne by the recipient. Hence, do ensure that the shipping address provided is accurate before submitting the order.

For registered mail with a tracking code, you may track your parcel’s status via www.singpost.com

For international orders, parcels may sometimes be held back for verification purposes or any other unforeseen circumstances. If you have tracked your parcel status and notice the last update has been “arrived at processing centre/ arrived at destination post” for more than a week, do give your local post office a call to speed up the dispatching process. Please note that international delivery takes approximately 8-21 working days. Do wait patiently during this period and we believe your parcel will be with you as soon as possible! :)

 

What currencies do you accept?

All orders will be processed in Singapore Dollars (SGD).

For international shoppers, you can find a currency converter for your reference on the top right-hand corner of our website, in the pull-out menu.

 

What modes of payment do you accept?

We accept all major credit and debit cards through paypal, as well as ALIPAY.

Your authorized form of payment will be charged once your order is processed.

Unfortunately, we cannot accept cheques or money orders.

 

What happens when I receive an order error code?

If you are receiving an error message, there may be a problem with your payment information, billing or shipping address. Please review all information closely and look for any mistakes. Usually, these might be errors in the payment information (card number, CVC etc,), or an incorrect postal code against the stated country. If you continue to receive error messages, please contact us at info@fawnxfern.com.