ORDERS

I am new to your webstore, how do I make an order?

Our items are categorised by product type (e.g necklaces, earrings). You can easily shop by product type or collection via the top navigation bar.

When you see something you like, simply click on ‘add to cart’ to add the item to your shopping cart. You can continue to shop until you are ready to complete your purchase.

To view a summary of items you have added to cart, you may click on the ‘CART’ icon on the top right hand corner of our website.

To complete you order, simply click on ‘CHECK OUT’ to make the purchase.

We have a step-by-step pictorial guide on how to place an order with us here

How do I know if my order is confirmed?

Upon successfully placing an order, an order confirmation will be sent to the email you have provided. The order confirmation email contains your order number with a summary of your purchase.

Where can I find my tracking number?

Only registered articles come with a tracking code. You may find the tracking code in the shipping confirmation email. It should be an alphanumeric code that looks like (e.g RC123456789SG)

 

How do I track my order?

All parcels are shipped via Singpost, and you may track your items via www.singpost.com or via our tracking page here Do allow 1-3 working days* for the system to be updated, and for the tracking status to be displayed accurately.

 

I have a discount coupon, how do I redeem it?

Upon checking out, at the bottom of the order summary, there will be a discount section for you to key in your code. Simply key in the discount code given, and click ‘APPLY’.

 

Why didn't I receive my order?

Unfortunately, if your parcel was sent out via normal mail, we will be unable to track it. If the lost mail was caused by an invalid or incomplete address, the parcel will be rebounded to us within 2-3 weeks. We will inform you upon receiving the parcel and arrange for re-delivery. Postage fees for re-delivery will be bourne by the recipient. Hence, do ensure that the shipping address provided is accurate before submitting the order.

For registered mail with a tracking code, you may track your parcel’s status via www.singpost.com

For international orders, parcels may sometimes be held back for verification purposes or any other unforeseen circumstances. If you have tracked your parcel status and notice the last update has been “arrived at processing centre/ arrived at desination post” for more than a week, do give your local post office a call to speed up the dispatching process.

Alternatively, you may drop us an email at hello@fawnxfern.com if you did not receive your items after the estimated delivery time period shown here. We will be glad to assist!